inquiry

For inquiries via chat, please use the purple [Chat] button at the bottom left of the page.

If you have any questions about an item you have ordered, please let us know your name and order number so we can assist you smoothly.

We will reply within 24 hours from Monday to Friday evening. If you do not receive a reply, please check the following three points and take appropriate action.

(We apologize for any inquiries received between Friday night and Sunday, but we will respond on Monday.)

・It is possible that the email was not sent correctly, so please contact us again.

・If you are registered with our official LINE account, you can also contact us through LINE. However, since order information is not linked to LINE, please still tell us your full name or order number.

★About the arrival date of the product

Shipping times differ between express and regular delivery items. Please refer to the " Shipping " page.

We may also send you a separate email to inform you of shipping and arrival times, so please check it.

★About the fact that when searching for a tracking number, it shows "Not registered"

It takes a few days for the tracking number to be registered by the shipping company and reflected, so please be patient.

If it does not show up for more than a week, please contact us.