About delivery and shipping charges
Shipping costs are 330 yen for one delivery anywhere in Japan.
Free shipping for purchases over 5,000 yen.
The shipping method is pre-determined by the product, so there is no need for customers to select it.
If you purchase a speedy delivery item and a pre-order item at the same time, they will be shipped separately. (Therefore, separate shipping fees will apply.)
[For speedy delivery items]
This refers to products that have the words [Speedy Delivery] in the product name.
・Estimated delivery time: If you order a product by 11:00 a.m. on the day of order, it will be shipped from our domestic warehouse on the same day. If we are able to ship after 11:00 a.m., we will ship it as soon as possible.
*However, we do not ship orders placed after 11am on Saturdays or the day before holidays , so orders placed after 11am will be shipped on the next business day.
*After shipping, the item will be delivered to your mailbox within 1-3 days by Yamato Transport's Nekoposu service. We may also suspend shipping at times other than those mentioned above. In such cases, we will state this on the top page of the website, so please check.
*During sales, shipping may be delayed depending on stock availability, even for items with speedy delivery.
[For pre-order accessories]
This product has the words [Pre-order item] in the product name.
Your order will be shipped via domestic mail (Japan Post) within 7 to 15 business days.
We will not contact you until the item has been shipped from our overseas warehouse to Japan. Once the item has been shipped from our overseas warehouse to Japan, we will not contact you until the item has been shipped from Japan. Once the item has been shipped from Japan, you will automatically receive a shipping email with a tracking number, so please check it. Please note that the email may end up in your spam folder.
*Please note that delivery dates may vary depending on international traffic and logistics conditions, so please place your order well in advance. Please understand that we cannot accept cancellations after an order is placed if the product does not arrive in time for the intended use date.
Once shipped domestically, it will arrive approximately 1-3 days later.
We cannot accept requests for specific delivery dates or gift wrapping.
However, even with regular packaging, we will wrap your order in our original drawstring bag and will not enclose anything that would indicate the price, so please rest assured.
[Bag products]
All products with the word "bag" in the product title or description on the product page are products shipped directly from overseas warehouses.
- Delivery time
It will take 1-5 business days from the time of your order until it is shipped from our overseas warehouse. A shipping email with a tracking number will be sent automatically when your order is shipped, so please check it.
Please be aware that the email may end up in your spam folder.
It will arrive within 5 to 15 business days after it is shipped.
However, please note that the delivery date may vary depending on international logistics conditions.
Please note that we cannot cancel your order even if the product does not arrive on the day you plan to use it due to a postal delay.
- We cannot specify delivery dates or provide free gift wrapping.
We cannot accept requests for specific delivery dates or gift wrapping.
Please rest assured that we will not enclose anything that would indicate the amount.